Shipping Policy

Effective Date: August 2, 2026

1. Overview

BH Biolabs is committed to processing and shipping orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from BH Biolabs.

By placing an order, you acknowledge and agree to this Shipping Policy.

2. Shipping Availability

At this time, BH Biolabs ships exclusively within the United States.

We do not currently offer international shipping.

3. Order Processing

Orders are generally processed within 2–4 business days after payment has been successfully received and verified.

Business days are Monday through Friday and exclude weekends and federal holidays.

Processing times are estimates and may vary due to:

  • High order volume
  • Inventory verification
  • Payment verification
  • Severe weather
  • Carrier delays
  • Holidays
  • Other circumstances beyond our reasonable control

Processing time is separate from shipping transit time.

4. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing:

  • Your order number
  • Carrier information
  • Tracking number
  • Tracking link (when available)

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

5. Delivery Times

Estimated delivery times vary depending on:

  • Shipping method selected
  • Carrier
  • Destination
  • Weather conditions
  • Carrier delays

Estimated delivery dates are not guaranteed.

BH Biolabs is not responsible for delays caused by shipping carriers or events beyond our control.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please verify your shipping information before submitting your order.

BH Biolabs is not responsible for:

  • Incorrect addresses
  • Incomplete addresses
  • Packages returned due to address errors
  • Delivery delays caused by inaccurate information

Additional shipping charges may apply if a shipment must be reshipped.

7. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier.

If your package appears to be delayed:

  1. Check your tracking information.
  2. Contact the shipping carrier.
  3. If additional assistance is needed, contact BH Biolabs at:

support@bhbiolabs.com

While we will gladly assist in working with the carrier, BH Biolabs cannot guarantee replacement or reimbursement for delays or losses caused after the package has been accepted by the carrier.

8. Damaged Shipments

If your order arrives damaged:

Please notify BH Biolabs within 48 hours of delivery by emailing:

support@bhbiolabs.com

Include:

  • Order number
  • Description of the damage
  • Clear photographs of:
    • The product
    • The shipping box
    • Packaging materials
    • Shipping label

Do not discard the product or packaging until your claim has been reviewed.

Approved claims may result in a replacement or refund at our sole discretion.

9. Incorrect Orders

If you receive the wrong product, contact us within 48 hours of delivery.

Please include:

  • Order number
  • Description of the issue
  • Photographs of the products received

If BH Biolabs determines an error occurred, we will provide appropriate instructions and may replace the product or issue a refund at our sole discretion.

10. Returned Shipments

If a shipment is returned to BH Biolabs because of:

  • Incorrect shipping information
  • Refused delivery
  • Failure to collect the package
  • Carrier inability to deliver

The customer may be responsible for additional shipping charges before the order can be reshipped.

11. Shipping Restrictions

BH Biolabs reserves the right to:

  • Refuse shipment to locations where products cannot legally be shipped.
  • Cancel orders that cannot be lawfully fulfilled.
  • Require additional verification before shipment when necessary.

12. Order Status

Customers may monitor order status by:

  • Logging into their BH Biolabs account (if applicable)
  • Using the tracking information provided by email
  • Contacting our customer support team

13. Limitation of Liability

BH Biolabs is not liable for shipping delays or delivery failures resulting from:

  • Natural disasters
  • Weather events
  • Carrier delays
  • Government actions
  • Customs or regulatory delays
  • Labor disputes
  • Acts beyond our reasonable control

Nothing in this section limits rights that cannot be waived under applicable law.

14. Contact Us

For shipping questions or assistance, please contact:

BHBiolabs
2881 S. Valley View Blvd, Suite 11
Las Vegas, Nevada 89102

Email: support@bhbiolabs.com